We Take Care of
Our MSPs

Datto Support offers best-in-class consultation and assistance to help you learn, fix, and do more for your MSP business. Launch our award-winning, 24/7/365 support, and direct-to-tech access support now!

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Get More From Datto With Free, Unlimited Support

Consultation with our Tech Pros

As geeks at heart, we love to work through support questions ranging from “how tos” to walking through installations or updates questions, to providing specific consultations and training that enable you to become more self-sufficient on Datto’s platform.

Fast Response Times

We know you depend on fast response times from Datto Support so you can get back to what’s important to you—managing your MSP business. With Datto Support, never feel frustrated by long wait times, or the inability to speak with an expert about your support needs.

Privacy Protection at Every Step

Every user is authenticated, so we can ensure information related to your service ticket is private, and you and your clients are protected—whether you’re getting help through our automated chat system, or calling into the support team directly.

In-region Tech Support

From the U.S. to New Zealand, we have more than 500 global support team members ready to give you tech support and ongoing education, directly from the region you live or work.

Datto’s Direct-to-Tech Support Center

In the fall of 2020 we unified all of our customer support resources into a single online hub. Now, Datto partners don’t have to go far to get support in the following ways:

Free Product Documentation
Trending Articles
Take a moment to find information in our extensive knowledge base.
Go To Help Desk
Check out the Datasheets
SIRIS
Protection for Google Workspace
Datto RMM Ransomware Detection
Cloud-Managed Access Points
ALTO
Autotask PSA
RMM Network Topology Mapping
MSP-Managed Switches
Cloud Continuity
Autotask PSA Document Manager
Datto RMM Continuity Integration
Cloud-Managed Edge Routers
Saas Protection for Microsoft 365
Datto RMM
Commerce
Full Support Access for Partners
Forums

Connect with more than 30,000 Datto users for peer-to-peer discussions about MSP best practices, and deep technical topics like APIs and configuration.*

*Datto partner login required.

Submit Tickets

Submit, track or update your support tickets, quickly and easily, through our partner portal for complete transparency until your request is marked as solved.*

*Datto partner login required.

Chat or Call

Get help when and how you need it. Our flexible contact options means shorter wait times, and higher value service.*

*Datto partner login required.

Already a Datto Partner?

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Call Support Now
Coming Soon: Even More Ways to Get Support!

Sneak peek: Keep an eye out for exciting new features we’ll be rolling out throughout 2021—and beyond! Our roadmap includes adding a known issues bulletin, consultation scheduling, and the ability to subscribe to topics for notifications and alerts.

Partners Always Get Free Unlimited Support
We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success.
Become a Partner
Prefer Humans? We’ve Got You Every Step of the Way.

Datto’s Support Hub is only a fraction of the support and education you’ll get throughout your Datto partnership. Our team is filled with brilliant, helpful people who can assist you at all stages of your relationship with us. From deciding which products suit your needs best, to learning tricks for growing your MSP business, we’ve got your back.

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Sales Rep

Your biggest listener, and problem-solver.

“I’ll help you find the right Datto solutions for your MSP business, and end-user needs.”

  • Active listening
  • Business acumen
  • Problem solving
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Onboarding Manager

Your dedicated welcoming committee.

"We'll spend the first 60-days of your partnership exploring all the possibilities for growing your MSP business with Datto."

  • Enthusiasm
  • Efficiency
  • Flexibility
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Implementation Manager

Your personal tour guide.

“I’ll help you implement and deploy your current Datto features — and plan for future updates — to get the most of your solutions.”

  • Coaching and mentoring
  • Tech savvy
  • Delegation
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Account Rep

Your primary contact, and your Swiss Army knife.

"I'll help with training, technical questions, or suggestions for adjusting your Datto account as needed."

  • Client advocacy
  • Communication
  • Strategy
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Support Partner

Your on-demand tech gurus.

"We're available 24/7/265 to answer all your questions about set-up, installation, troubleshooting and how-tos for your account."

  • Tech savvy
  • Empathy
  • Patience
Datto’s Support Hub is only available to Datto partners. For clients of our partners, please reach out to your MSP for direct support.
Global Support
  • United States
    Phone: +1 (888) 294 6312
  • Canada
    Phone: +1 (877) 455-6015
  • Europe, Middle East, Africa
    Phone: +44 (0) 118 402 9609
  • Australia
    Phone: +61 (02) 8015 6826
  • Singapore
    Phone: +65 (31) 582540
  • Netherlands
    Phone: +31 (20) 888 61 09
  • New Zealand
    Phone: +64 9802 0930
  • Germany
    Phone: +49 (0) 89 2019 7750
  • Malaysia
    Phone: +60 392122274
  • Indonesia
    Phone: +62 2150851365
  • Philippines
    Phone: +63 22313934
  • Vietnam
    Phone: +84 444583352
  • Thailand
    Phone: +66 600024157
North America Product-specific
  • Disaster Recovery Help
    Phone: (833) 328 8637
  • Business Continuity Help
    Phone: (833) 863 2237
  • Siris
    Phone: (833) 863 2237
  • Alto
    Phone: (833) 863 2237
  • Cloud Continuity for PCs
    Phone: (833) 863 2237
  • SaaS Protection
    Phone: (877) 400 7227
  • Workplace
    Phone: (833) 766 1787
  • File Protection
    Phone: (833) 766 1787
  • Autotask PSA
    Phone: (844) 633 3772
  • RMM
    Phone: (833) 766 1787
  • Commerce
    Phone:
  • Wifi
    Phone: (844) 297 9434
  • Switches
    Phone: (844) 297 9434
  • Routers
    Phone: (844) 297 9434
Become a Partner to Get Free Personalized Support
We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success.
Join Now